Scheduling Success Coordinator

Responsibilities

• Optimize field service operations by strategically scheduling engineers for installation, repair, and maintenance services
• Manage daily operations within a specific geography to meet customer service commitments and response times
• Act as a leadership point of contact for the scheduling team, handling strategic planning of onsite events
• Collaborate with internal departments and stakeholders to ensure a superior customer experience and resource optimization
• Maintain accurate records of engineer availability and commitments using business enterprise tools
• Proactively resolve resource shortages and handle complex, high-impact service planning with minimal intervention
• Drive continuous improvement efforts to reduce costs and increase productivity through effective planning

Requirements

• Academic degree with a technological or engineering background
• Proven experience in customer service and/or project management
• Strong planning, organizational, and high attention to detail skills
• Excellent negotiation and persuasion skills
• Ability to work flexibly and autonomously in a dynamic, fast-paced environment
• Strong communication and interpersonal skills to facilitate team collaboration and customer retention

About the Company

Agilent is a global leader in laboratory and clinical technologies, dedicated to bringing great science to life. With over 50 years of expertise, we provide advanced instruments, software, and consumables that support life science research, patient diagnostics, and environmental safety. Our global team of 18,000 employees works collaboratively to provide trusted answers to the world's most critical scientific challenges.