Scheduling Success Coordinator

Responsibilities

• Maximize field organization effectiveness by strategically planning and optimizing service engineer assignments
• Manage the daily operations within a specific geography to meet customer service commitments
• Optimize the scheduling of Field System Engineers and Alternate Service Partners for installation, repair, and maintenance
• Act as the primary point of contact for scheduling escalations and manage communications with internal and external stakeholders
• Prioritize customer onsite response times in alignment with business measures and customer expectations
• Own the planning board to drive continuous improvements, reduce costs, and increase productivity
• Maintain accurate records of engineer availability and commitments using business enterprise tools
• Proactively manage resource shortages and ensure the most cost-effective deployment of field resources

Requirements

• Academic degree with a technological or engineering background
• Proven experience in customer service and/or project management
• Strong planning and organizational skills with high attention to detail
• Excellent negotiation and persuasion skills
• Ability to work flexibly and autonomously in a dynamic, fast-paced environment
• Strong interpersonal and communication skills to facilitate team collaboration

About the Company

Agilent is a global leader in laboratory and clinical technologies, passionate about bringing great science to life. With over 50 years of expertise, we create advanced instruments, software, and consumables that support life science research, patient diagnostics, and environmental safety. Our global team of 18,000 employees works collaboratively to provide trusted answers to the world's most critical scientific challenges.