Scheduling Coordinator

Responsibilities

• Coordinate and maintain daily schedules for home assessment nurses across Boston, Springfield, and Worcester.
• Reach out to members via phone to schedule and confirm initial and follow-up assessment visits.
• Optimize nurse schedules by considering geography and availability to minimize travel time and maximize efficiency.
• Update EMR and scheduling systems in real time with accurate appointment and member information.
• Communicate promptly with nursing staff and leadership regarding schedule changes, cancellations, or urgent needs.
• Track assessment completion rates and follow up on outstanding appointments.
• Document all outreach attempts, scheduling details, and special instructions in appropriate systems.
• Provide excellent customer service to members and caregivers while maintaining strict confidentiality.

Requirements

• Associate's degree or equivalent work experience required; Bachelor's degree preferred.
• Minimum of 2 years of experience in healthcare scheduling, coordination, or administrative roles.
• Proven experience using Electronic Medical Records (EMR) and scheduling systems.
• Strong knowledge of HIPAA compliance and working within healthcare settings.
• Proficiency in Microsoft Office and remote collaboration platforms.
• Exceptional organizational, multitasking, and communication skills.
• Must reside in Massachusetts to be strongly considered for this role.

About the Company

Activate Care is on a mission to improve health equity and drive better health outcomes. Through our Community Care Record platform, Care Link, and our tech-enabled Path Assist program, we help healthcare organizations coordinate care for populations facing health-related social needs. Our goal is to address unmet needs, increase health confidence, and reduce inappropriate healthcare spending.