Salesforce Product Owner

Responsibilities

• Own the product vision, strategy, and roadmap for customer service transformation initiatives
• Lead backlog management, including requirements gathering, user stories definition, and prioritization
• Collaborate with stakeholders to define product capabilities and support Salesforce Service Cloud solution design
• Define and optimize end-to-end customer service processes, including automation, knowledge management, and self-service
• Partner with architecture and delivery teams to drive AI-enabled enhancements and ensure Agile delivery excellence
• Facilitate workshops and cross-functional alignment sessions to ensure business readiness

Requirements

• Proven experience in Product Ownership or Product Management within enterprise environments
• Strong background in CRM programs and customer service transformation initiatives
• Hands-on experience with Salesforce Service Cloud and the related ecosystem
• Solid understanding of Agile delivery methodologies
• Experience in product roadmap development and backlog management
• Ability to translate complex business needs into clear requirements and user stories
• Excellent stakeholder management and executive communication skills
• Strong business process design skills within complex enterprise setups

Preferred Qualifications

• Experience delivering AI-enabled business solutions or familiarity with AI-enabled service capabilities
• Background in customer experience (CX) initiatives
• Experience working with enterprise contact center platforms

About the Company

Avenga is a global technology services provider with over 6,000 specialists. We provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX/UI design, managed services, and software development, empowering technology that matters through human creativity.