Salesforce Manager, Client Support

Responsibilities

• Serve as the primary point of accountability and liaison between SMBHD and strategic support clients
• Manage a pod or team of Salesforce consultants accountable for delivering client work
• Partner with clients to evaluate solution options, articulating tradeoffs and implementation considerations
• Own delivery execution and support tickets end to end, including planning, timelines, and risk management
• Lead client discovery and solution design, including gathering requirements and defining user stories
• Review and validate work completed by junior team members to ensure quality and scalability
• Collaborate with developers on integrations, APIs, and light programmatic solutions
• Mentor and guide Salesforce Consultants through technical leadership and coaching

Requirements

• Bachelor’s degree in Computer Science, Mathematics, MIS, or related field, or equivalent experience
• 7+ years delivering Salesforce solutions, including leading multiple implementations
• Strong expertise across multiple Salesforce products and clouds
• Proven understanding of Salesforce architecture, data modeling, automation, and security
• Working knowledge of integrations, APIs, middleware, and light Apex-based solutions
• Exceptional analytical and problem-solving skills
• Strong communication skills for technical and non-technical stakeholders
• Experience managing or mentoring junior consultants

Preferred Qualifications

• Consulting or managed services experience
• Experience supporting both project-based and ongoing client engagements
• Background in marketing, accounting, or other business domains
• Experience contributing to internal process or delivery improvements

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k) with 6% match (no vesting)
• Flexible schedule
• Certification support and continued learning opportunities

About the Company

SMBHD is a Chicago-based, award-winning Salesforce consulting partner dedicated to helping small and mid-sized organizations solve complex business challenges with innovative, tailored solutions.