Salesforce Engagement Manager

Responsibilities

• Develop, own and manage customer relationships from a delivery perspective
• Provide oversight on project teams to ensure successful delivery and quality compliance
• Act as a thought leader to help customers drive outcomes and identify transformation areas
• Participate in customer sales cycles, including scoping, estimates, and staffing needs
• Transition customers from sales to project delivery through SOW reviews and onboarding
• Collaborate with operations to ensure appropriate project staffing and risk mitigation
• Drive internal initiatives for innovation in solution delivery and enterprise methodology
• Travel up to 25% for customer projects and company events

Requirements

• 10+ years of consulting experience in solution architecture and pre-sales advisory
• 5+ years leading complex customer engagements with teams of 15+ members
• 5+ years architecting, selling, and delivering Salesforce or AWS solutions
• Deep expertise in Contact Center, Salesforce, or AWS-based solution design
• Proven pre-sales experience including discovery, scoping, and C-level presentations
• Hands-on experience designing end-to-end architectures across the full SDLC
• Strong commercial acumen for creating SOWs, LOE estimates, and Change Orders
• Excellent communication and storytelling skills for executive-level engagement

Preferred Qualifications

• Passion for building software solutions with state-of-the-art technology
• Ability to serve as a strategic advisor for agentic transformation journeys
• Expertise in the evolving agentic marketplace and AI frameworks
• Ability to translate complex AI capabilities into business-aligned recommendations

About the Company

NeuraFlash, Part of Accenture, is a leader in AI, Amazon, and Salesforce innovation. We specialize in crafting intelligent solutions using technologies like Agentforce, Salesforce Einstein, and Amazon Connect to revolutionize workflows and customer experiences.