Salesforce Consultant

Responsibilities

• Act as a Salesforce Techno-Functional Consultant to drive adoption, optimization, and iteration of the Salesforce platform across Sales, Service, and Marketing.
• Design, build, and deliver tailored solutions using Salesforce and connected technologies, including conducting discovery workshops with clients.
• Develop business requirements, specifications, process flows, application designs, and configurations.
• Support large-scale project implementations through pre-implementation, implementation, and post-implementation phases.
• Drive digital transformation strategies and business process optimization for communications and media clients.
• Manage stakeholder relationships, including mid-level to senior client leadership, to gather requirements and facilitate process analysis.
• Participate in pre-sales activities such as responding to RFPs, creating proofs of concept, and providing cost estimations.
• Lead and direct teams in execution to optimize delivery processes and ensure project profitability.

Requirements

• 8-10 years of relevant professional experience.
• Deep technical expertise in Salesforce API, Apex, Aura, Lightning Web Components, and Salesforce Integration.
• Hands-on experience with Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Communications Cloud, and Commerce Cloud.
• Proficiency with Vlocity (EPC, CQP, CLM, OM) and Einstein Analytics.
• Strong understanding of Agile methodologies including Scrum, Kanban, and SAFe.
• Experience with Agile tools such as JIRA, Confluence, Rally, or MS Projects.
• Fundamental knowledge of BSS modules including CRM, Order Management, Billing, and Provisioning.
• Proven ability in structured problem-solving and stakeholder management.

Preferred Qualifications

• Salesforce Certifications such as Admin, Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist, or Experience Cloud Consultant.
• Experience in design thinking and business process optimization.
• Background in functional roles such as Business Analyst, Product Owner, or Scrum Master.

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale.