Sales/Customer Specialist

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
• Conduct accurate vehicle condition assessments and communicate findings to Buyers
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation
• Perform cosmetic inspections to ensure vehicles meet quality standards
• Handle administrative tasks such as transaction paperwork, auditing documents, and managing payments
• Coordinate service appointments and review repair order invoices for accuracy
• Follow Environmental, Health and Safety (EH&S) requirements

Requirements

• High School Diploma or equivalent
• Valid driver’s license
• Strong communication and relationship-building skills
• Ability to lift up to 25 lbs
• Ability to accurately read and transcribe data
• Ability to manage multiple tasks and meet deadlines

Preferred Qualifications

• Sales or customer service experience in retail or similar environments
• Basic proficiency with Microsoft Office Suite

About the Company

CarMax is the nation’s largest retailer of used cars, revolutionizing the buying experience through transparency and integrity. With over 250 store locations and 30,000 associates, we are committed to innovation and community.