Sales Support Specialist

Responsibilities

• Partner with business development and relationship management teams to support client needs and drive growth across debit network programs
• Perform interchange analysis, billing research, and account-level reviews to identify issues and support client decision-making
• Generate and analyze recurring business review data, service metrics, and competitive network insights to inform account strategies
• Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
• Submit, track, and manage project requests to ensure completion within defined service level agreements
• Coordinate with internal operations, product, finance, and client support teams to resolve issues and advance client initiatives
• Maintain accurate records and documentation using CRM tools and standard business applications

Requirements

• 5+ years of experience in account support, relationship management, sales support, or client-facing operational roles
• 5+ years of experience performing financial analysis, reporting, and issue resolution
• Proficiency with CRM tools, Microsoft Excel, and Microsoft PowerPoint
• Ability to analyze interchange, billing, account performance, and authorization trends to provide business recommendations
• Bachelor's Degree in business, finance, economics, or a related field (or equivalent combination of education and experience)

Preferred Qualifications

• Experience supporting debit networks, card networks, or payment acceptance ecosystems
• Experience working directly with issuers, acquirers, merchants, or fintech clients
• Experience preparing competitive network reviews or business performance presentations
• Experience working with service level agreements (SLAs) and project request tracking

Benefits

• Medical, dental, vision, life, and disability insurance available from day one
• Retirement planning including 401k match and Employee Stock Purchase Plan
• Paid holidays and generous time away policies
• Paid parental and military leave
• Tuition assistance and reimbursement programs
• Mental health support through Employee Assistance Programs

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to power the global economy.