Sales Support Specialist

Responsibilities

• Review and monitor sales orders to ensure timely shipments and high customer satisfaction
• Resolve customer inquiries and complaints while providing regular shipping updates
• Monitor and support sales through all forms of inbound communication
• Provide operational support by systematically maintaining and communicating expected ship dates
• Maintain accurate sales records and provide necessary documentation for the finance department
• Participate in the resolution of credit problems and invoice discrepancies
• Cross-train in various departmental workstations to support production needs as required

Requirements

• 2-3 years of experience in customer service, sales support, or a related field
• Proficiency with Microsoft 365/Office suite, including Excel, Word, and Outlook
• Experience working with Enterprise Resource Planning (ERP) systems
• Strong verbal and written communication skills for professional client interaction
• Excellent attention to detail and the ability to prioritize multiple tasks effectively
• Ability to collaborate with internal and external teams to meet customer requirements

About the Company

Chromalox builds advanced thermal technologies for the world’s most challenging industrial heating applications. As part of the Electrical Thermal Solutions (ETS) division of Spirax Group, we provide electrical process heating and temperature management solutions, including industrial heaters, heat tracing, and component technologies.