Sales Support Representative

Responsibilities

• Partner with Sales associates to support customer needs by determining the best products and solutions
• Provide personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls to provide general information and resolve customer concerns or questions
• Utilize customer relationship management (CRM) systems and phone systems effectively

Requirements

• 0-3 years of sales and/or customer service experience
• Strong upselling skills and ability to build customer relationships
• General digital literacy, including proficiency with Microsoft Office
• Ability to work in a fast-paced environment and follow through on commitments
• Proven ability to make timely decisions and respond quickly to customer needs

Preferred Qualifications

• Experience in plumbing, HVAC, or other related trades
• Highly motivated and customer service-oriented mentality

Benefits

• Competitive pay with bonus or incentive plan eligibility
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Mental health coverage and family building benefits
• Associate discounts and community involvement opportunities

About the Company

Ferguson is a leading value-added distributor of residential and commercial plumbing supplies, HVAC, fire, and fabrication products. Since 1953, we have provided expertise and solutions to make our customers' complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, we are a Fortune 500 company dedicated to building better infrastructure, homes, and businesses.