Sales Support Representative

Responsibilities

• Support the Fire & Fabrication customer group by determining the best products and solutions
• Provide personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls to address and resolve customer concerns or questions
• Utilize CRM and phone systems to manage customer relationships and communications
• Work closely with Sales associates to meet customer needs

Requirements

• 0-3 years of sales or customer service experience
• Digital literacy with Microsoft Office
• Ability to lift up to 50lbs
• Strong upselling skills and ability to build customer relationships
• Ability to work in a fast-paced environment and follow through on commitments

Preferred Qualifications

• Experience in fire protection, plumbing, or other related trades
• Proven track record of quick decision-making and responding to customer needs

Benefits

• Competitive pay with bonus or incentive plan eligibility
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Mental health coverage and family building benefits
• Associate discounts and community involvement opportunities

About the Company

Ferguson is a Fortune 500 leader in the distribution of residential and commercial supplies. Since 1953, we have provided expertise and products across industries including plumbing, HVAC, fire, and fabrication. With approximately 36,000 associates across 1,700 locations, we are dedicated to making our customers' complex projects simple, successful, and sustainable.