Sales Support Representative

Responsibilities

• Partner with Sales associates to support customer needs by determining the best products and solutions
• Deliver personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls to provide general information and resolve customer concerns or questions
• Utilize CRM and phone systems to manage customer relationships and communications

Requirements

• 0-3 years of sales or customer service experience
• Digital literacy with Microsoft Office
• Ability to upsell and drive sales growth
• Ability to work in a fast-paced environment and follow through on commitments
• Ability to learn product knowledge and processes quickly

Preferred Qualifications

• Experience in plumbing or other trades
• Prior experience with Salesforce and Genesis phone systems
• Highly motivated mentality with a focus on building customer relationships

Benefits

• Competitive pay with bonus or incentive plan eligibility
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Mental health coverage and family building benefits
• Associate discounts and community involvement opportunities

About the Company

Since 1953, Ferguson has been a leading distributor of quality supplies for a variety of industries, including plumbing, HVAC, and industrial sectors. As a Fortune 500 company with approximately 36,000 associates, we exist to make our customers' complex projects simple, successful, and sustainable.