Sales Support Representative

Responsibilities

• Partner with Sales associates to support customer needs by determining the best products and solutions
• Provide personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls to provide general information and resolve customer concerns or questions
• Utilize customer relationship management (CRM) and phone systems effectively

Requirements

• 1-3 years of sales and/or customer service experience
• Strong sales skills, including the ability to upsell
• General digital literacy, including proficiency with Microsoft Office
• Ability to react well in a fast-paced environment and follow through on commitments
• Proven ability to respond quickly to customer needs and make timely decisions

Preferred Qualifications

• Experience in the Waterworks or Construction industry
• Highly motivated and customer service oriented mentality
• Ability to quickly learn new product knowledge and business processes

Benefits

• Health, dental, and vision insurance
• Paid time off and life insurance
• 401(k) with company match
• Mental health coverage, gender affirming, and family building benefits
• Paid parental leave and associate discounts

About the Company

Ferguson is a Fortune 500 company and a leading value-added distributor of residential and commercial plumbing supplies, pipe, valves, and fittings in the U.S. Since 1953, we have provided expertise and products across various industries, including HVAC, Fire, and Waterworks, to make our customers' complex projects simple and successful.