Sales Support Representative

Responsibilities

• Partner with Sales associates to determine the best products and solutions for customer needs
• Provide personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers to ensure project success
• Manage sales calls to provide general information and resolve customer concerns
• Utilize CRM and phone systems to manage customer relationships and communications

Requirements

• 0-3 years of experience in sales or customer service
• Strong sales skills, including the ability to effectively upsell products
• Proven ability to make timely decisions and respond quickly to customer needs
• Ability to thrive in a fast-paced environment and follow through on commitments
• General digital literacy and proficiency with Microsoft Office
• Ability to quickly learn new product knowledge and business processes

Benefits

• Competitive pay with bonus or incentive plan eligibility
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Mental health coverage and family building benefits
• Associate discounts and community involvement opportunities

About the Company

Since 1953, Ferguson has been a leading distributor of residential and commercial supplies across various industries, including HVAC, plumbing, and industrial sectors. As a Fortune 500 company with approximately 36,000 associates, we aim to make our customers' complex projects simple, successful, and sustainable.