Sales Support Coordinator

Responsibilities

• Provide day-to-day operational support to the sales team to ensure client requests and deliverables are completed.
• Resolve client and operational issues by collaborating with Sales, Operations, Legal, Finance, Product, Privacy, and Risk teams.
• Accurately book deals and ensure trades and transactions are entered correctly into relevant systems.
• Track client information and expiries, proactively flagging upcoming dates to the team and clients.
• Support payment and settlement activity, helping to resolve exceptions and ensure timely fund movement.
• Manage account and user setup, including arranging client platform access and maintaining accurate records.
• Prepare and share accurate customer reports with clients and internal stakeholders.

Requirements

• Prior experience in an administrative, customer service, sales support, or operations role.
• Proficiency in using Salesforce/CRM and MS Office.
• A basic understanding of, or a strong interest in, payments and/or FX processes.
• Familiarity with financial markets and instruments such as spot, forwards, and options.
• Strong attention to detail and excellent organizational skills to manage multiple tasks and deadlines.
• Clear, professional communication skills for interacting with clients and colleagues.
• A proactive, problem-solving attitude with the ability to take ownership of tasks.

Benefits

• Competitive salary.
• Great career growth and development opportunities within a global organization.
• Comprehensive corporate benefits.

About the Company

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk, and compliance, Convera’s financial network spans more than 140 currencies and 200 countries and territories.