Sales Support Associate II

Responsibilities

• Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance.
• Operate POS systems accurately, maintain cash wrap organization, and handle transactions in compliance with policy.
• Receive, process, and organize shipments and transfers while maintaining stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Suggest add-on products and promote gift cards to enhance the customer experience.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier, stock, or sales), preferably in a luxury environment.
• Proficiency with basic computer skills, including the ability to use iPads, laptops, and Mobile POS systems.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible through beautiful, crafted products.