Sales & Service Representative (Teller)

Responsibilities

• Process customer transactions and service requests accurately and efficiently within the branch.
• Foster collaborative partnerships to deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities by listening to customer needs.
• Comply with all banking regulations, policies, and procedures to manage operational and legal risk.
• Educate customers on bank capabilities, tools, and resources to enhance their banking experience.
• Perform general office management duties to ensure smooth branch operations.

Requirements

• High School Diploma or GED.
• At least 6 months of customer service experience.
• Strong interpersonal communication skills and ability to engage proactively with customers.
• Ability to adapt quickly to new information, technology, and shifting priorities.

Preferred Qualifications

• Previous experience in a sales-focused role.
• Strong financial literacy.
• Knowledge of retail banking products and services.

Benefits

• First Citizens Bank provides a competitive and thoughtfully designed benefits program to meet the needs of our associates.

About the Company

First Citizens Bank is a leading financial institution dedicated to making a difference through our branch teams and commitment to our clients. We foster a culture of teamwork, professionalism, and excellence in service.