Sales & Service Representative (Teller)

Responsibilities

• Process customer transactions and service requests accurately and efficiently within the branch.
• Foster collaborative partnerships to deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities and refer them to appropriate bank partners.
• Educate customers on bank capabilities, tools, and resources to enhance their banking experience.
• Comply with all regulations, bank policies, and procedures to manage operational and financial risk.
• Perform general office management duties to ensure branch operational efficiency.

Requirements

• High School Diploma or GED.
• At least 6 months of experience in a customer service role.
• Strong interpersonal communication skills and the ability to engage proactively with customers.
• Ability to adapt quickly to new information, technology, and shifting priorities.

Preferred Qualifications

• Previous experience in sales.
• Strong financial literacy.
• Knowledge of retail banking products and services.

Benefits

• First Citizens Bank provides a competitive and thoughtfully designed benefits program to meet the needs of our associates.

About the Company

First Citizens Bank is a leading financial institution dedicated to building strong relationships and providing exceptional service to our clients and communities.