Sales & Service Representative

Responsibilities

• Process transactions and handle customer service requests within the branch environment.
• Foster collaborative partnerships to deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities and identify customer needs.
• Comply with all banking regulations, policies, and procedures to manage operational and financial risk.
• Maintain transaction accuracy and operational efficiency for all deposit-related functions.
• Complete required training and perform general office management duties as assigned.

Requirements

• High School Diploma or GED.
• At least 6 months of experience in a customer service role.
• Strong interpersonal communication skills and the ability to engage proactively with customers.
• Ability to adapt quickly to new information, technology, and shifting priorities.

Preferred Qualifications

• Previous experience in sales.
• Strong financial literacy.
• Knowledge of retail banking products and services.

Benefits

• First Citizens Bank provides a competitive and thoughtfully designed benefits program to meet the needs of our associates.

About the Company

First Citizens Bank is a leading financial institution dedicated to building strong relationships and providing exceptional service to our clients and communities.