Sales Performance Manager

Responsibilities

• Lead, coach, and motivate the residential sales team to achieve and exceed revenue goals
• Develop, implement, and refine sales strategies to support service and replacement growth
• Review and update sales plans annually to align with company objectives
• Monitor and improve key performance metrics such as close rate, average ticket, and customer satisfaction
• Build and maintain strong customer relationships to drive trust, referrals, and repeat business
• Train, develop, and mentor sales team members through structured onboarding, coaching, and field training
• Conduct ride-alongs, performance reviews, and ongoing skill development
• Analyze market trends, competitor activity, and sales data to identify new opportunities
• Prepare and present sales performance reports to leadership
• Collaborate closely with the General Manager, Marketing, Operations, and Service teams

Requirements

• Minimum of 5 years of sales experience
• At least 2 years in a sales leadership or management role
• Proven track record in B2C sales
• Extensive experience with one-calling closing environments
• Proficiency with CRM systems and Microsoft Office Suite
• Strong coaching and leadership skills

Benefits

• Ongoing opportunities for professional growth and advancement
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Generous vacation, holidays, and sick leave

About the Company

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We pride ourselves on providing great service for our customers and treating our employees like family.