Sales Operations Manager

Responsibilities

• Design, govern, and continuously improve the end-to-end commercial operating model and framework.
• Oversee quote and order form preparation for new business and annual renewals.
• Support pricing, discounting, and deal governance frameworks to balance competitiveness with profitability.
• Lead and manage the Sales Operations Team, fostering a high-performance and inclusive culture.
• Own and administer sales systems and data governance, serving as the product owner for Salesforce.
• Partner with Sales, Finance, Legal, Product, and IT to translate business strategy into operational frameworks.
• Forecast, analyze, and manage pipeline and revenue performance to provide risk visibility.
• Manage the CenTrak System Maintenance agreement (SMA) program, including renewal strategy and margin oversight.

Requirements

• Bachelor's degree in IT, Business Administration, or an equivalent combination of experience.
• Minimum of 5 years of experience in sales operations and CRM administration.
• Hands-on experience administering Salesforce and related commercial technologies.
• Advanced Excel skills, including the ability to produce charts, graphs, and pivot tables.
• Experience managing sales processes within a B2B technology or enterprise solutions environment.
• Proven experience in people management and leading high-performance teams.

Preferred Qualifications

• Experience with long enterprise sales cycles (9-18 months), particularly in the healthcare sector.
• Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees.
• Exposure to healthcare contracting dynamics such as multi-year agreements and enterprise rollouts.

Benefits

• Medical, dental, and vision plans (100% paid for employees and family members without coverage) starting on day one.
• 401(k) retirement savings plan.
• Paid Time Off and paid parental leave.
• Tuition reimbursement.
• Flexible Spending Accounts (Medical, Dependent Care, and Transportation).
• Life and AD&D insurance.
• Military Paid Leave.

About the Company

TeleTracking builds groundbreaking technology incorporating deep clinical expertise to improve healthcare. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families, and communities. We believe that no one should wait for the care they need.