Sales Operations Manager

Responsibilities

• Design, govern, and continuously improve the end-to-end commercial operating model and framework
• Oversee quote and order form preparation for new business and annual renewals
• Support pricing, discounting, and deal governance frameworks to balance competitiveness with profitability
• Lead and manage the Sales Operations Team, fostering a high-performance and inclusive culture
• Own and administer sales systems and data governance, serving as the product owner for Salesforce
• Forecast, analyze, and manage pipeline and revenue performance in partnership with Sales and Finance
• Advise cross-functional leadership (Finance, Legal, Product, IT) on translating strategy into operational frameworks
• Manage the CenTrak System Maintenance agreement (SMA) program, including renewal strategy and margin oversight

Requirements

• Bachelor's degree in IT, Business Administration, or an equivalent combination of experience
• Minimum of 5 years of experience in sales operations and CRM administration
• Hands-on experience administering Salesforce and related commercial technologies
• Advanced Excel skills, including the ability to produce complex charts, graphs, and pivot tables
• Experience managing sales processes within a B2B technology or enterprise solutions environment
• Proven experience managing people and leading high-performance teams

Preferred Qualifications

• Experience with long enterprise sales cycles (9-18 months)
• Familiarity with healthcare contracting dynamics, such as multi-year agreements and enterprise rollouts
• Knowledge of enterprise health system purchasing structures and multi-stakeholder buying committees

Benefits

• Medical, dental, and vision plans (100% paid for employees and family members without coverage)
• 401(k) Retirement Savings
• Paid Time Off and Paid Parental Leave
• Tuition Reimbursement
• Flexible Spending Accounts (Medical, Dependent Care, and Transportation)
• Life and AD&D insurance
• Military Paid Leave

About the Company

TeleTracking builds groundbreaking technology incorporating deep clinical expertise to improve healthcare. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families, and communities. We believe that no one should wait for the care they need.