Sales Operations Analyst

Responsibilities

• Drive demand management and forecasting processes using AI-driven analytics and planning tools to improve accuracy.
• Manage the end-to-end order lifecycle, including purchase order entry, change orders, scheduling, and dispatch coordination.
• Deliver internal support for customer service activities and manage escalations by collaborating with Sales and BU teams.
• Utilize systems such as Oracle ERP, SAP, Rapid Response, and Salesforce, integrating Copilot agents and RPA workflows for process optimization.
• Support automation initiatives using AI-based decision systems and robotic automation to reduce manual effort.
• Prepare and present operational metrics, forecasts, and status reports using advanced analytics and visualization tools.
• Collaborate with Sales teams, BU teams, and Distribution Centers to manage supply-demand changes and resolve operational issues.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Finance, Operations, or a related field.
• 3–4 years of experience in Sales Operations, Customer Service, or Business Operations.
• Hands-on experience with AI tools, Copilot agents, and RPA solutions for workflow automation.
• Proficiency in ERP systems (Oracle, SAP), Rapid Response, and Salesforce.
• Advanced MS Excel and data analysis skills.
• Strong communication and stakeholder management skills with the ability to work in a fast-paced, global environment.

About the Company

Qualcomm is a global leader in wireless technology, driving innovation in mobile, IoT, and automotive sectors. We hire the brightest minds to solve complex challenges and develop breakthrough technologies that impact lives around the globe.