Sales Operations Analyst

Responsibilities

• Deliver exceptional internal support for customer service activities, ensuring timely and accurate communication with customers and internal teams.
• Manage escalations effectively, collaborating with Sales and BU teams for resolution.
• Drive demand management and forecasting processes using AI-driven analytics and planning tools.
• Oversee end-to-end order lifecycle management, including purchase order entry, change orders, scheduling, and dispatch coordination.
• Collaborate with Sales teams, BU teams, and Distribution Centers to manage supply-demand changes and resolve operational issues.
• Utilize Qualcomm systems such as Oracle ERP, SAP, Rapid Response, and Salesforce, integrating Copilot agents and RPA workflows for process optimization.
• Support initiatives to automate and streamline processes using AI-based decision systems and robotic automation.
• Prepare and present operational metrics, forecasts, and status reports using advanced analytics and visualization tools.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance, Operations, or a related field.
• 3–4 years of experience in Sales Operations, Customer Service, or Business Operations, preferably in the technology or semiconductor industry.
• Hands-on experience with AI tools, Copilot agents, and RPA solutions for workflow automation.
• Proficiency in ERP systems (Oracle, SAP), Rapid Response, and Salesforce.
• Advanced MS Excel and data analysis skills.
• Strong stakeholder management and communication skills.
• Ability to multitask and work under pressure in a fast-paced, global environment.

About the Company

Qualcomm is a global leader in wireless technology, driving innovation in mobile, IoT, automotive, and beyond. We hire the brightest minds to solve the world's most complex challenges and invent the future of connectivity.