Sales Operations & AI Strategy Manager

Responsibilities

• Evaluate and deploy AI tools to automate routine tasks within the sales lifecycle
• Re-architect the end-to-end sales lifecycle from lead routing to revenue recognition
• Use AI-driven analytics to enhance sales forecasting and identify at-risk pipeline deals
• Own the roadmap for Salesforce CRM and integrated AI sales tools
• Act as the strategic lead between Sales, Finance, and Legal for AI process compliance
• Lead change management and training for new automated workflows

Requirements

• 5+ years in Sales Operations, Revenue Operations, or Finance
• Demonstrable track record of implementing automation or AI-driven process improvements
• Deep understanding of SaaS business models (ARR, consumption, churn)
• Advanced knowledge of Salesforce CRM and Salesforce CPQ
• Bachelor's degree in Business, Finance, Data Science, or a related field

Preferred Qualifications

• Familiarity with AI integration platforms
• Experience with Snowflake
• Proficiency with BI tools such as Tableau or Looker

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.