Sales Officer Cargo

Responsibilities

• Lead the implementation of the Etihad Cargo commercial strategy within the Hong Kong market.
• Manage and coordinate the insource team to achieve revenue, load factor, and yield targets.
• Develop and execute country and account plans to maximize product mix and revenue.
• Maintain and steer relationships with global, regional, and local customer accounts.
• Provide market intelligence and feedback to HQ to identify opportunities and obstacles.
• Ensure compliance with service levels (SLA) and quality standards (KPI).
• Drive the adoption of digital solutions including iCargo, self-service tools, and E-Airway Bills.
• Cooperate with Ground Handling Agents (GHA) and cargo terminals to ensure high service quality.

Requirements

• High School diploma with 3 years of relevant experience OR a Bachelor's degree with 1 year of relevant experience.
• Minimum of 5 years of commercial experience specifically within the Cargo industry.
• Extensive customer knowledge and strong cargo commercial expertise.
• Fluency in written and spoken English is essential.
• Basic knowledge and experience with GHA or warehouse handling operations.

About the Company

Etihad Airways is the national airline of the UAE, shaping the future of global aviation from its hub in Abu Dhabi. Through our "Journey 2030" ambition, we are expanding our network, doubling our fleet, and growing our people to create extraordinary experiences across the globe.