Sales Manager

Responsibilities

• Lead and coach a sales team to ensure alignment with Polène's strategy and excellence in customer experience
• Drive commercial objectives by monitoring key performance indicators such as turnover and conversion rates
• Manage team development through onboarding, continuous training, and individual skill assessments
• Organize staff schedules and rotations to optimize sales force presence based on boutique traffic
• Conduct daily morning briefs to motivate the team and ensure operational excellence
• Act as a brand ambassador, managing high-end international clientele and resolving customer disputes or after-sales issues
• Oversee boutique operations, including merchandising, opening/closing procedures, and compliance with safety standards

Requirements

• At least 4 years of experience working with high-end international clientele in a similar role
• Proven experience managing a team of 5 to 10 people
• Fluency in both French and English
• Strong interpersonal, leadership, and communication skills
• High level of autonomy, proactivity, and attention to detail

Preferred Qualifications

• Previous experience in the luxury sector or leather goods industry
• Deep passion for craftsmanship and artisanal savoir-faire

Benefits

• Permanent contract (CDI) with opportunities for continuous career development
• 25 days of annual leave
• Health insurance (Alan) covered at 60%
• 50% reimbursement of public transport costs or sustainable mobility allowance
• Access to ClassPass for sports and wellness
• Access to childcare networks (People and Baby / Les Petits Chaperons Rouges)

About the Company

Founded in 2016, Polène is a French leather goods house distinguished by its excellent artisanal savoir-faire. We create timeless pieces with organic designs inspired by nature. Supported by 800 artisans in our Spanish workshops, we are experiencing rapid international growth and are looking for top talent to help us deliver an exceptional customer experience across our global boutiques.