Sales Manager

Responsibilities

• Lead and coach a sales team to ensure alignment with Polène's strategy and excellence in customer experience
• Manage team development through onboarding, training, and performance monitoring to achieve commercial objectives
• Drive sales performance by monitoring key indicators (revenue, conversion rates, top references) and implementing corrective actions
• Conduct daily morning briefs to motivate the team and ensure operational excellence
• Oversee boutique operations, including staff scheduling, merchandising, opening/closing procedures, and security standards
• Act as a brand ambassador, handling high-end international clientele and managing customer disputes or after-sales service with professionalism

Requirements

• At least 4 years of experience in a similar role within high-end luxury retail or leather goods
• Proven experience managing a team of 5 to 10 people
• Fluency in both French and English to serve an international clientele
• Strong interpersonal, leadership, and collaborative skills
• A deep passion for leather goods, craftsmanship, and luxury savoir-faire
• Ability to work autonomously and adapt to high-traffic boutique environments

Benefits

• Permanent CDI contract with continuous career development opportunities
• ClassPass subscription for sports and wellness
• Access to childcare networks (People and Baby / Les Petits Chaperons Rouges)
• 25 days of annual leave
• Health insurance (Alan) covered at 60%
• 50% reimbursement of public transport or sustainable mobility allowance

About the Company

Founded in 2016, Polène is a French leather goods house distinguished by its excellent artisanal savoir-faire. We create timeless pieces with organic designs inspired by nature. Supported by 800 artisans in our Spanish workshops, we are experiencing rapid international growth and are looking for top talent to help us elevate our brand experience globally.