Sales Manager

Responsibilities

• Drive sales performance by supporting the achievement of daily, weekly, and monthly targets
• Deliver exceptional client service and represent Polène's craftsmanship and brand story
• Build strong client relationships and support CRM and clienteling initiatives to drive loyalty
• Support daily sales floor operations and maintain visual merchandising standards
• Coach and mentor Sales Advisors on product knowledge, selling behaviors, and engagement techniques
• Assist with store opening/closing procedures and ensure operational excellence
• Foster a positive, collaborative, and high-performing work environment

Requirements

• 2–4 years of experience in luxury or premium retail
• Strong interpersonal and communication skills
• Proven clienteling and relationship-building skills
• Fluency in English

Preferred Qualifications

• Previous supervisory or team lead experience
• Experience supporting luxury store openings
• Proficiency in additional languages

Benefits

• Competitive hourly rate of $30 - $35 per hour, plus bonus incentives
• Monthly ICHRA medical stipend, dental, and vision insurance
• 401(k) plan
• Monthly and quarterly performance bonuses
• Paid Time Off, including vacation and sick time
• Employee discount on leather goods and jewelry
• Complimentary ClassPass membership
• Commuter benefits and opportunities for growth within the U.S. retail network

About the Company

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, we are building a strong, expert team to drive Polène’s excellence at every organizational level.