Sales Manager

Responsibilities

• Support the achievement of daily, weekly, and monthly sales targets
• Deliver exceptional client service and represent Polène’s craftsmanship and brand story
• Build strong client relationships and support clienteling initiatives
• Supervise daily activities on the sales floor and ensure smooth boutique operations
• Maintain visual merchandising standards and overall store presentation
• Support stock awareness and collaborate with the stock team to ensure product availability
• Assist with store opening and closing procedures
• Support and guide Sales Advisors in delivering exceptional service
• Provide coaching on product knowledge and client engagement techniques
• Participate in daily team briefings and communicate sales goals

Requirements

• Minimum 2–4 years of experience in luxury or premium retail
• Strong interpersonal and communication skills
• Passion for luxury retail and customer service excellence
• Ability to motivate and support a team in a fast-paced environment
• Fluent in English

Preferred Qualifications

• Previous supervisory or team lead experience
• Proficiency in additional languages

Benefits

• Competitive hourly range ($29 - $32) plus bonus incentive
• Monthly ICHRA medical stipend
• Dental and vision insurance with employer contributions
• 401(k) plan
• Monthly and quarterly performance bonuses
• Paid Time Off, including vacation and sick time
• Employee discount on full range of leather goods and jewelry
• Commuter benefits
• Opportunities for growth within an expanding U.S. retail network

About the Company

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our workshops.