Sales Manager (Channel)

Responsibilities

• Mentor and coach a team of Channel Account Managers to develop a strong and effective sales team
• Monitor statistics for the assigned territory and identify reporting discrepancies
• Support Channel Account Managers with partner negotiations, objections, and closing
• Maintain accurate reporting and pipeline management
• Identify areas of improvement and suggest training to increase production
• Act as the first line of support for teams regarding best practices
• Ensure channel partners are enabled and engaged to maximize revenue yield
• Identify and qualify prospective partners for the global partner program
• Educate partners on program requirements and deliverables
• Build company credibility, brand value, and trust with partners and customers
• Prioritize workload and direct activities of Channel Account Managers
• Work with partners to develop marketing plans with clear objectives
• Utilize marketing content and campaigns to communicate products and promotions
• Meet monthly sales volume targets and strategic objectives by adding new customers and resellers
• Establish productive, professional relationships with key personnel in partner accounts
• Proactively assess and validate partner needs
• Provide partner feedback for future product enhancements
• Ensure partner compliance with agreements
• Drive adoption of new partner programs
• Manage hiring, promotion, discipline, and termination of subordinate employees

Requirements

• Minimum 2 years experience as a Channel Account Manager
• Experience with Salesforce preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers
• Demonstrated sales aptitude with assertiveness and persistence
• Excellent verbal and written communication skills
• Strong time management and organization skills
• Strong collaborative and teamwork skills
• Strong analytical, strategic, and negotiation skills
• Ability to quickly understand partner needs and pain points
• Passion for business and willingness to go the extra mile

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

About the Company

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.