Sales Engineer

About the Company

Phonely builds conversational voice AI agents for high-volume phone workflows. We are building the platform that makes it possible for businesses to automate lead qualification, appointment booking, and call routing using voice AI.

Responsibilities

• Partner with AEs on technical discovery regarding call flows, integrations, and compliance
• Build and deliver tailored product demos mapping to specific customer use cases
• Scope and manage proof-of-concepts from setup through evaluation
• Answer technical questions on APIs, webhooks, telephony (SIP, Twilio), and security
• Translate customer requirements into implementation plans for engineering and CS
• Create technical documentation, architecture diagrams, and RFP responses
• Support procurement and security reviews during the sales process
• Provide feedback to product and engineering on feature gaps
• Build reusable demo environments and technical sales collateral

Requirements

• 3+ years in sales engineering, solutions engineering, or technical pre-sales
• Strong understanding of APIs, webhooks, cloud infrastructure, and SaaS integrations
• Ability to demo complex products effectively
• Excellent communication skills for both technical and business stakeholders
• Experience in telecom, voice, contact center technology, or SaaS preferred
• Hands-on technical ability to build solutions

Preferred Qualifications

• Experience with telephony (SIP, Twilio, Five9, Genesys)
• Familiarity with LLMs, voice AI, or conversational AI platforms
• Background in customer success or forward-deployed engineering
• Programming experience in Python, JavaScript, or similar

Benefits

• On-site in San Francisco with meals covered
• Quarterly offsites to international locations
• Meaningful equity in a fast-growing company