Sales Engineer

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience powered by AI. As part of the Everience group, HELPLINE supports the operational needs of CIOs and business units, providing fluid and reliable experiences for over 200 clients worldwide.

Responsibilities

• Follow a complete integration program to master methods, organization, and tools
• Conduct deep research to identify key accounts and essential contact details
• Implement weekly prospecting strategies via phone, email, and LinkedIn
• Develop and deliver compelling sales presentations to potential clients
• Manage the tender process, including preparing proposals using PowerPoint, Excel, and Word
• Lead pre-sales efforts and strategic planning for transitions and finances
• Maintain clear communication channels with clients throughout the sales process
• Collaborate with internal teams and subsidiaries to ensure complete solutions
• Monitor managed accounts and maintain positive client relationships

Requirements

• Passion for prospecting and account management
• Excellent written and oral communication skills
• Curiosity and a desire to acquire new expertise
• Ability to detect opportunities and work alongside a manager

Preferred Qualifications

• Previous internship or apprenticeship in IT commercial prospecting