Sales Engineer - Customer Success

Responsibilities

• Support Customer Success Managers by designing, proposing, and demonstrating the business value of Arctic Wolf security services
• Deliver technical presentations and product demonstrations tailored to customer business requirements
• Manage Proof of Concept (POC) deployments, balancing structured processes with individual customer needs
• Maintain long-term relationships with strategic customers to drive ongoing adoption and service expansion
• Assist with sales qualification and own the technical architecture design
• Represent the voice of the customer to the company and vice versa

Requirements

• Minimum of 2 years in a customer-facing role, preferably in presales engineering or security consulting
• Minimum of 5 years of experience supporting, delivering, or designing enterprise IT systems
• Extensive technical expertise in Networking, Security, Identity Management, and Cloud Services
• Proficiency with Windows, Linux, and Mac operating systems
• Ability to articulate technical value to both technical teams and executive-level decision makers
• Strong written, verbal, and presentation skills with high attention to detail
• Ability to travel as required (passport required)

Preferred Qualifications

• Bachelor’s Degree
• Relevant industry certifications such as CISSP, GCIH, CISA, or CISM
• Experience selling XaaS solutions (software, infrastructure, or SOC/Security)
• Working knowledge of Salesforce.com
• Proficiency with Mac OS, Omnigraffle, or VMware Fusion

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k matching
• Comprehensive private benefits plan including medical, dental, and mental health services
• Training and career development programs
• Fertility support and paid parental leave

About the Company

Arctic Wolf is a leader in security operations, dedicated to the mission of ending cyber risk. Recognized on the Forbes Cloud 100 and CNBC Disruptor 50, we provide cutting-edge security services to over 7,000 customers worldwide. We foster a collaborative, inclusive, and award-winning work environment that values diversity of thought and continuous innovation.