Sales CRM Coordinator

Responsibilities

• Act as the Subject Matter Expert (SME) for Microsoft Dynamics 365, maintaining data quality and optimizing usage.
• Drive sales enablement by coordinating business development, strategic partnership, and go-to-market content.
• Create high-quality sales collateral, presentations, and product documentation to support client conversations.
• Coordinate training and knowledge-sharing sessions to uplift capability across the Strategic Growth team.
• Support the implementation of AI-enabled tools for RFPs and due diligence processes.
• Manage key platforms including CRM and Microsoft Teams to ensure they are efficient and user-friendly.
• Organize and coordinate events, workshops, and webinars to drive engagement.
• Track performance through reporting and dashboards, analyzing metrics to improve effectiveness.
• Ensure operational excellence by managing risks and aligning activities with internal policies and regulatory requirements.

Requirements

• 5+ years of experience in sales operations, sales support, or an administrative role.
• Hands-on experience with CRM platforms, with proficiency in Microsoft Dynamics 365 highly regarded.
• Strong proficiency in the Microsoft Office suite, specifically Excel and PowerPoint.
• Experience with sales reporting and analytics tools such as Excel, Power BI, or Tableau.
• Solid understanding of sales processes, pipelines, and performance metrics.
• Proven ability to work effectively in a fast-paced, cross-functional environment.
• Excellent written and verbal communication skills for creating engaging content.

Preferred Qualifications

• Knowledge of sales methodologies such as MEDDICC or Challenger.
• Basic understanding of financial principles related to sales performance.

Benefits

• Recognition and growth opportunities through the IGNITE program.
• Tailored professional development opportunities.
• Wellbeing initiatives supporting physical, mental, and financial health.
• Access to 'Cuscal Advantage' discounts.
• A diverse and inclusive workplace with flexible work arrangements.

About the Company

Cuscal is a leading player in Australia's payments industry, driving innovation and shaping the future of financial services. We value collaboration, excellence, and professional growth, providing a platform where skilled teams can deliver ground-breaking work with real impact.