Sales Associate

Responsibilities

• Provide high-level personalized service to customers from greeting to checkout
• Listen carefully to customer needs to deliver an experience aligned with the Polène brand image
• Proactively suggest additional sales and provide accurate information regarding pre- and post-purchase services
• Manage cashier duties including opening/closing registers, processing payments, and assisting with tax-free procedures
• Participate in customer management via CRM and assist with daily boutique reporting
• Maintain boutique standards through merchandising, quality control, and inventory support
• Handle opening and closing procedures including equipment setup, sales reconciliation, and store organization

Requirements

• 1-3 years of experience in a similar retail role serving both local and international customers
• Strong communication skills with the ability to build natural and memorable relationships with diverse clients
• High level of autonomy, adaptability, and energy to handle high customer traffic
• Strong service mindset with attention to detail and proactivity

Preferred Qualifications

• Previous experience in luxury retail or leather goods
• Deep passion for and understanding of leather craftsmanship and Polène products

About the Company

Polène is a luxury leather goods brand dedicated to exceptional craftsmanship and timeless design. We strive to create unique customer experiences that reflect our commitment to quality and artistry.