Sales Associate II

Responsibilities

• Act as a brand ambassador, delivering an elevated and personalized shopping experience.
• Build lasting client relationships through styling, product expertise, and tailored fashion advice.
• Drive sales and meet individual and team KPIs through cross-selling and upselling.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat business.
• Manage daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.

Requirements

• 1+ years of sales experience (luxury retail experience preferred).
• Proficiency with POS operations and basic computer skills (iPad/laptop).
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to lift 25-50 lbs regularly and perform tasks such as climbing, bending, and kneeling.
• Strong communication skills and ability to thrive in a fast-paced environment.

Preferred Qualifications

• Background in luxury retail.
• Social media savvy with experience in live-stream shopping or video demonstrations.
• Proven skills in clienteling and data acquisition.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance.
• Tuition assistance.

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible through beautiful, expertly crafted products.