Sales Associate

Responsibilities

• Act as a brand ambassador, delivering an elevated and personalized shopping experience.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations to meet KPIs.
• Utilize mobile POS, clienteling tools, and social selling platforms to drive repeat purchases.
• Manage daily operational tasks including cash wrap, inventory processing, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.

Requirements

• 1+ years of sales experience (luxury retail experience preferred).
• Proficiency with POS operations and basic computer skills (iPad/laptop).
• Strong English language proficiency.
• Knowledge of current fashion trends and competitors.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to thrive in a fast-paced retail environment.

Preferred Qualifications

• Background in luxury retail.
• Social media savvy with experience in live-stream shopping or video demonstrations.
• Proven skills in clienteling and data acquisition.

Benefits

• Inclusive, innovative, and fun working environment.
• Internal mobility and career progression opportunities.
• Learning and development via the Ambassador Programme.
• Attractive employee discount.
• Compelling incentive programme.
• One paid volunteering day per year.

About the Company

Coach is a global fashion house founded in New York in 1941. Part of the Tapestry portfolio, Coach is committed to making beautiful, high-quality products that inspire self-expression. We foster a culture of equity, inclusion, and diversity, where creativity and passion drive us to stretch what is possible in the world of luxury fashion.