Sales Associate

Responsibilities

• Act as a brand ambassador by delivering elevated, personalized shopping experiences and adhering to Coach service standards.
• Build lasting client relationships through product expertise, personalized styling, and fashion advice.
• Drive sales and meet individual and team KPIs through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat business.
• Manage daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.

Requirements

• 1+ years of sales experience.
• Proficiency in POS operations and basic computer skills (iPad, laptop, Mobile POS).
• Strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, and public holidays.
• Ability to thrive in a fast-paced retail environment.

Preferred Qualifications

• Previous experience in luxury retail.
• Social media savvy with experience in live-stream shopping or video demonstrations.
• Strong clienteling and data acquisition skills.

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is committed to making beautiful things crafted to last. We are a house of brands driven by dreamers and makers, focused on innovation, inclusivity, and creating emotional connections with our consumers through personalized, seamless experiences.