Sales Associate

Responsibilities

• Act as a brand ambassador, delivering an elevated and personalized luxury shopping experience.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations to meet individual and team KPIs.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Manage daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.

Requirements

• 1+ years of sales experience (luxury retail preferred).
• Proficiency with POS operations and basic computer skills (iPad/laptop).
• Strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, and public holidays.
• Physical ability to work at a fast pace, including lifting 25-50 lbs and maneuvering the sales floor and stockroom.

Preferred Qualifications

• Background in luxury retail.
• Social media savvy with experience in live-stream shopping or video demonstrations.
• Proven skills in clienteling and data acquisition.

Benefits

• Inclusive, innovative, and fun working environment.
• Internal mobility and career progression opportunities.
• Learning and development through the Ambassador Programme.
• Attractive employee discount.
• Compelling incentive programme.
• One paid volunteering day per year.

About the Company

Coach is a global fashion house founded in New York in 1941. Part of the Tapestry portfolio, Coach is committed to making beautiful things crafted to last. We strive to create a culture that is equitable, inclusive, and diverse, where all employees and customers can thrive.