Sales Associate

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards
• Deliver an elevated, personalized shopping experience and build lasting client relationships
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to drive revenue
• Meet or exceed individual and team KPIs and personal sales plans
• Complete daily operational tasks including cash wrap, inventory processing, and visual merchandising
• Maintain a clean, organized sales floor and stockroom
• Process transactions efficiently, including purchases, returns, and online pickups

Requirements

• 1+ years of sales experience (luxury retail preferred)
• Proficiency with POS operations and basic computer skills (iPad/laptop)
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally
• Ability to climb, bend, kneel, and maneuver in the sales floor and stockroom

Preferred Qualifications

• Background in luxury retail
• Social media savvy with experience in live-stream shopping or video demos
• Experience with clienteling and data acquisition

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible through beautiful, expertly crafted products.