Sales Associate

Responsibilities

• Represent Coach as a brand ambassador, delivering an elevated and personalized shopping experience.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations to meet individual and team KPIs.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.

Requirements

• 1+ years of sales experience (luxury retail preferred).
• Proficiency with POS operations and basic computer skills (iPad/laptop).
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform tasks such as climbing, bending, and kneeling.
• Strong English communication skills.

Preferred Qualifications

• Background in luxury retail.
• Social media savvy with experience in live-stream shopping or video demonstrations.
• Experience with clienteling and data acquisition.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance.
• Tuition assistance.

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible. We make beautiful things, crafted to last, designed to help our customers be themselves.