Sales Associate

Responsibilities

• Act as a brand ambassador by adhering to Coach Guide to Style and Service standards
• Deliver elevated, personalized shopping experiences and build lasting client relationships
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
• Meet or exceed individual and team KPIs through personal sales plans
• Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups

Requirements

• 1+ years of sales experience (luxury retail preferred)
• Proficiency with POS operations and basic computer skills (iPad/laptop)
• Strong English language proficiency
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Ability to thrive in a fast-paced retail environment

Preferred Qualifications

• Background in luxury retail
• Social media savvy with experience in live-stream shopping or video demos
• Proven skills in clienteling and data acquisition

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation, inclusivity, and stretching what’s possible. We create beautiful, high-quality products designed to help our customers express their true selves.