Sales Associate

Responsibilities

• Act as a brand ambassador by delivering elevated, personalized shopping experiences and adhering to Coach service standards.
• Build lasting client relationships through personalized styling, product expertise, and proactive clienteling.
• Drive sales and meet individual and team KPIs through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat business.
• Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.

Requirements

• 1+ years of sales experience.
• Proficiency in POS operations and basic computer skills (iPad, laptop, Mobile POS).
• Strong English language proficiency.
• Ability to work in a fast-paced retail environment.
• Ability to work a flexible schedule, including nights, weekends, and public holidays.

Preferred Qualifications

• Previous experience in luxury retail.
• Social media savvy with experience in live-stream shopping or video demonstrations.
• Strong skills in clienteling and data acquisition.

About the Company

Coach is a global fashion house founded in New York in 1941. Inspired by the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last. Coach is part of the Tapestry portfolio, a global house of brands committed to innovation, inclusivity, and stretching what’s possible.