Sales Assistant

Responsibilities

• Meet company and personal sales goals by upholding Frette’s selling ceremonies
• Drive and exceed individual KPI goals through high-level client service
• Capture client data via CRM to develop rapport and generate lasting relationships
• Handle client inquiries across email, phone, WhatsApp, and messaging
• Perform sales and register transactions including cash and credit payments
• Create quotes and coordinate bespoke orders or alterations
• Execute white glove services including home consultations and installations
• Manage inventory control including cycle counts, adjustments, and reporting
• Execute operational tasks such as transfers, damages, replenishment, and shipping
• Maintain visual standards, including VM rotations and bed changes
• Execute daily opening and closing procedures and cash handling

Requirements

• Minimum 3 years of retail experience, preferably in the luxury sector
• Proficiency with POS, Microsoft Office, and Google Workspace
• Fluency in English and Italian
• Flexibility to work evenings, weekends, and holidays
• Strong organization and follow-up skills
• Ability to manage competing priorities in a fast-paced environment

Benefits

• Fixed-term contract
• Salary range of £27,000–£29,000 per annum
• Bonus scheme
• Private health insurance

About the Company

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Renowned for its signature finish, Frette's legacy lives on in luxury hotels, private residences, yachts, and jets.