Sales and Support Customer Care Associate

Responsibilities

• Provide world-class chat-based support for GoDaddy product customers
• Resolve customer issues and identify upselling opportunities
• Transfer customers to appropriate departments when necessary
• Utilize client-based tools for customer management, data entry, and case management
• Stay updated on client processes, technology applications, and products
• Achieve and maintain required performance metrics and goals

Requirements

• Excellent Portuguese (B2 spoken) or Spanish with English (B1 spoken)
• Experience in a service or support center with technical troubleshooting knowledge
• Strong communication, multitasking, and organizational skills
• Ability to work positively in a fast-paced, changing environment
• Flexibility to work agreed shifts in advance
• High school diploma

Preferred Qualifications

• Prior sales experience

About the Company

Sutherland is a global service provider bringing together driven, hard-working individuals to deliver customer and technology solutions.