Sales and Service Banker

Responsibilities

• Act as a trusted advisor to customers by understanding their financial needs and providing tailored banking, lending, and investment solutions.
• Identify opportunities to grow banking relationships through branch activities, including calls, account support, and partner referrals.
• Perform teller transactions such as deposits, withdrawals, and transfers with high accuracy and efficiency.
• Handle cash and maintain accurate cash drawer balances while assisting with audits and operational tasks.
• Educate customers on digital banking platforms and self-service options to enhance their experience.
• Ensure compliance with all regulatory requirements and internal policies regarding risk and fraud defense.
• Collaborate with team members to achieve branch sales targets and drive overall performance.

Requirements

• High school diploma, GED, or equivalent education.
• 12+ months of experience selling products and/or services OR 6+ months of experience in retail banking sales or consultative relationship sales.
• 6+ months of customer service experience in a high-volume, fast-paced environment.
• 6+ months of cash handling experience.
• Proficiency in using digital tools and technology.
• Basic math skills and computer proficiency.
• Ability to work branch hours, which may include evenings and weekends.

Preferred Qualifications

• Bachelor’s Degree in a related field or equivalent demonstrated through work experience.
• Experience with Microsoft Office products.
• Proven track record in cross-selling products and services.

About the Company

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. We are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. At Santander, our work touches 140 million lives every day.