Sales and Booking Coordinator

Responsibilities

• Act as the primary point of contact for general inquiries regarding space and catering arrangements
• Confirm room bookings and coordinate the schedule for program and event calendars
• Generate sales leads by calling targeted potential clients and promoting event services
• Pitch for new business using innovative sales techniques and foster a network of external contacts
• Analyze client needs to provide recommendations on event logistics and options
• Promote venues and event services to potential clients and conduct physical tours of bookable spaces
• Maintain sales metrics, prepare reports, and manage client interactions via CRM

Requirements

• Bachelor's Degree or an acceptable combination of equivalent education and experience
• Minimum of three years of experience in calendar management, sales coordination, and customer service
• Proven experience in a client-facing role serving as a primary point of contact
• Hands-on experience using CRM systems (e.g., Salesforce)
• Experience working with booking or scheduling software (e.g., EMS or similar platforms)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in a hospitality-focused customer service environment
• Proficiency with EMS software
• Existing knowledge of the University of Toronto community
• An established roster of professional clients

About the Company

Hart House is a centre for experiential education at the University of Toronto, providing co-curricular programming in the arts, dialogue, and wellness. Operating through a social enterprise model, Hart House generates revenue to support student-focused programming across all three University of Toronto campuses. Our Hospitality Services team is dedicated to delivering exceptional experiences through thoughtful planning and superlative customer service.