Sales Ambassador

Responsibilities

• Drive sales and exceed goals using StoreForce dashboard feedback
• Deliver exceptional customer experiences through personalized consultations and product demonstrations
• Educate customers on Lush brand values including ethical buying, fighting animal testing, and freshest cosmetics
• Expand product knowledge to provide informed recommendations
• Develop effective sales techniques and support team growth
• Foster diversity, equity, inclusion, and belonging within the team
• Maintain punctuality, reliable attendance, and adherence to policies
• Keep the store clean, organized, and visually appealing following Visual Merchandising guidelines
• Adjust product displays based on sales data to enhance the shopping experience

Requirements

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

About the Company

Lush Handmade Cosmetics creates fresh, handmade cosmetics with a commitment to ethical sourcing, fighting animal testing, and environmental sustainability.